Questions About an Existing Order

When contacting us about an existing order, please include your order number and the email address used during checkout.

Providing these details helps our team locate and review your purchase more efficiently.

Problems With Your Order

If your item arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact us as soon as possible.

Depending on the item, decorative products may include painted finishes, textured surfaces, hand-applied details, protective packaging components, or other individual characteristics.

Please include:

• Your order number.
• A clear description of the issue.
• Relevant photographs or videos, where appropriate.
• A photograph of the shipping label and exterior packaging.

After the issue has been reviewed and confirmed, our customer-support team will provide the appropriate next steps, which may include a replacement, reshipment, refund, or return solution when applicable.

Before Returning an Item

Please contact our customer-support team before shipping any merchandise back to us.

Do not automatically send returns to our registered business address. Once your return request has been reviewed and approved, customer support will provide the appropriate return warehouse address and return instructions.

Response Time

We aim to respond to customer inquiries within 24 hours.

Requests requiring further investigation with a shipping carrier, payment provider, fulfillment partner, return facility, or another relevant service provider may require additional review time.